Represents the company to the customer during all stages of the customer's stay. Determines the status of a customer's reservation and identifies how long the customer will stay. Assists customers in completing registration cards and accommodating special requests whenever possible.
Verifies customer payment method and follows established credit check procedures. Enters customer information into the system and communicates this information to appropriate personnel by established means.
Qualifications
- Experience: Minimum 1-2 years of experience in customer service.
- Languages: Fluent in Spanish and intermediate or advanced level of English (other languages are a plus).
- B1 license
- Use of tools such as Opera and Microsoft 365
- Secondary education or higher